Contact us

Small independent site, no contact form, no booking reference, no ticket counter. Send an email and a person reads it.

Things worth writing to us about:

• An option here whose price, entry time, inclusions, meeting point or cancellation terms have changed. Listings move more than you would think, and we would rather hear it from you than notice it three months late.
• A genuinely bookable way up that is not on the site. If it has a real, currently bookable product page with a published price and confirmed deck entry, send the link.
• A question about visiting the deck or the district that neither the FAQ nor our guides answers.
• Anything on the site you think is wrong. Especially that.

If you run one of these tours

Operators and guides are welcome to correct us, and we would rather be corrected than be tidy. If your start time has moved, if deck admission is no longer included, if the group size changed, if your cancellation window is now different, or if a policy on your listing no longer matches what this site prints, write and say so. Corrections are made against the live listing, so the fastest route is a short note plus the page the change is already showing on.

Two things we will not do. We will not remove an accurate figure because it is unflattering, and we will not move a product up a page. Position is set by review count and price, which is a rule anyone can check against the numbers on the cards.

Email info@shibuyaskytickets.org

What we cannot help with

We are an independent guide, not the observation deck's operator and not its box office. We cannot sell you an entry slot, hold one, move your time, cancel a reservation or refund anything, and none of those are ours to touch. Every ticket and tour on this site is sold and run by somebody else, and your booking sits with them from the moment you pay.

So if the question is about a booking you have already made, go to the seller you booked with. Your confirmation email carries the reference, the entry window, the exact gate and a message channel that reaches the people actually holding your slot. On a same-day question that is always quicker than us, and on a weather closure or a last-minute change it is the only channel that can answer at all. Questions about the deck itself, its opening hours, its rooftop rules or what happens when the roof shuts, belong on the operator's own FAQ.

Three details worth checking on that confirmation before you email anyone. The entry window, because these are timed slots and turning up an hour early does not get you in. The gate, because the ticket counter and entrance sit on the 14th floor of the tower above the station rather than at street level. And the bag rule, because nothing sizeable goes up to the open rooftop, so a suitcase means a station locker first.

Still deciding how to get up there? The comparison on the homepage narrows seven options down faster than we can by email, and the FAQ covers how these listings are chosen and where the numbers come from.